Since its formation in a one-bedroom San Francisco apartment in 1999, Salesforce has become the number one global CRM company. Its journey of growth from humble beginnings to an international powerhouse is extraordinary. Today, Salesforce employs over 79,000 employees globally and achieved $26.49 billion in revenue in 2022.
Salesforce products are multi-departmental and support sales, customer service, marketing, analytics, eCommerce, and more, with 150,000 users internationally from various businesses, non-profit organisations, and institutions.
With Salesforce having 110 offices and operating in 89 cities worldwide, employees truly feel like they are working for a major global organisation. Furthermore, Salesforce is built on a history of success. It is a company that innovates and constantly develops to ensure that it remains 'future-proof' and is a world leader in CRM systems. If you want to explore the history and future of Salesforce, discover our previous blog, The Rise and Future of Salesforce.
Like Salesforce professionals across the world, at MA, we are extremely proud of our association with such a forward-thinking and exciting brand. When reflecting on our work with Salesforce, we asked, what are the most popular Salesforce jobs our teams deal with?
So, we have picked out five of the most in-demand Salesforce jobs available. We explore their responsibilities, the skills and qualifications needed, and what career paths are available. If any roles catch your eye, discover our dedicated Salesforce page for more information.
With its incredible history, extraordinary growth, and exciting future, is a Salesforce career looking like an exciting prospect? Below is our selection of five top Salesforce jobs available on the market. So read on and discover which role is right for you.
Salesforce administrators are specialists in Salesforce customer relationship management products and systems. They are employed by organisations and have key duties such as system administration, maintaining sales databases, and providing staff training on Salesforce products.
Salesforce administrators can work interdepartmentally to ensure an entire company uses the system to its full potential. For example, an admin can work with an organisation's sales team. A sales team would use Salesforce's Sales Cloud system to keep track of leads and close deals.
A Salesforce administrator can assist the sales team in setting up personalised dashboards, reports, fields, and alerts for a more seamless and efficient sales cycle and allow them to track leads with much finer detail.
The admin's support can mean the sales department becomes more organised, closes more deals, and increases experience satisfaction among the team and customers. This support is not just exclusive to sales; it can be used across various departments, including marketing and customer service.
Key responsibilities of a Sales administrator include the following:
The great aspect of this role is that you do not need any previous technical knowledge or experience with Salesforce technology. You just need a computer and access to the internet.
Salesforce has developed an online training program called Trailhead, where you can earn your Salesforce administration certification. As part of this certification, you will learn vital aspects of the role, including creating dashboards, automating business processes, and training and coaching others to use Salesforce. Trailhead also provides other advantages in your learning:
Gaining the Salesforce administration certification is estimated to take around 115-125 hours of preparation and study. At the start of your learning, you will study what the Salesforce platform is and what exactly it does, and over time will advance your knowledge over a series of fascinating modules.
Vital admin skills you will learn during the course include:
The role of Salesforce administrator is critical to the elevated user experience, global reach, and continued growth of Salesforce. The role's importance is seen through the number of admin positions' 400% annual growth rate.
The role suits people passionate about learning and using the latest technology. In addition, as Salesforce is used across many industries, including financial services, healthcare, non-profits, and retail, it allows you to have variety in your role and opens up a vast market of potential employers.
In terms of career progression, there are several avenues you can explore. These include:
Does being a Salesforce administrator sound like the role for you? Discover our dedicated page and how our team can support you in your next step into a new career.
Salesforce developers build custom applications for organisations with Salesforce-specific features. These features consist of three core technologies:
They use these tools for tasks such as creating custom processes and applications within the CRM system, troubleshooting technical issues, integrating third-party platforms, and tailoring visual layouts to provide an experience that meets the user's needs.
Salesforce developers work and collaborate with various departments, including sales, marketing, and customer service, to translate business requirements into effective tools within the Salesforce system. Once these tools are developed, they are accountable for debugging, the development of user documentation, testing, and QA.
Key responsibilities of a Salesforce developer include the following:
Salesforce developers are expected to hold a bachelor's degree in a relevant subject, such as software engineering or computer science. Many companies will also expect candidates to have previous experience and knowledge in areas such as:
Application and software development.
Developers are also expected to hold advanced communication and project management skills. Furthermore, they are expected to be able to problem-solve high-level application and software issues.
The skills that developers hold are in high demand in every industry. All organisations need technical specialists to support them in their needs and requirements to turn business applications, customer-facing websites, and integrations to provide elevated experiences that customers and users need and expect.
As you advance in your role, there are several career avenues you can take in specialist areas, such as:
If you are ready to pursue a career as a Salesforce developer, contact the team for more information on how we can support you in entering your dream job.
As a Salesforce consultant, you wear various hats, making it an exciting role full of variety. You can either work in-house within an organisation, be an external consultant, or be contracted by a company to support them in getting the most out of their Salesforce CRM system.
They work closely with a client to conduct a business analysis to understand the organisation's pain points, business processes and goals and seek opportunities for technology to support them. As a result, organisations highly trust consultants to transform how their teams operate to improve customer service and increase business performance.
Exceptional consultants not only hold an in-depth understanding of the Salesforce platform but also possess high levels of project management, change management, and business analysis skills to guide organisations and their people through processes to solve critical business issues.
Key responsibilities of a Salesforce consultant include the following:
Salesforce consultants are typically expected to hold a bachelor's degree in a related field of expertise, such as computer science, IT, electrical engineering, and business. It is also advantageous to hold a master's degree in these subjects. You would also need 4-6 years of experience in a related field. Common previous roles of consultants include Salesforce developer, java developer, and Salesforce administrator.
Consultants are also expected to possess several high-level skills, including the following:
Salesforce consulting is a highly rewarding career as you play a vital role in supporting a business or non-profit organisation to achieve its business ambitions. By improving their processes, you can help them improve customer service, reduce complaints, reduce costs, and increase income.
Regarding career progression, you have various options to help you advance. For example, you could train to specialise in other roles within the Salesforce ecosystem, such as architect, developer, and admin. Alternatively, you could go the route of a Salesforce industrial consultant or field service lighting consultant.
The personal and career development possibilities are endless with Salesforce's excellent Trailhead program.
Is the role of Salesforce consultant suited to your skills and experience? Explore our dedicated page for more information.
A business analyst is a project-based role responsible for guiding businesses in improving business processes and their efficiency in using Salesforce. They play a vital role in supporting client retention and revenue growth. Furthermore, they are a key point of communication between a company and its stakeholders, merging the business and technical elements.
It is a job in increasing demand, with a 173% growth in the past five years.
Key responsibilities of a Salesforce Business Analyst are:
To enter the role, you are typically expected to hold a university degree in a related technical field, such as data science. In addition, you then need to complete a training program to achieve your Salesforce business analyst certification.
Salesforce business analysts need to possess several skills to a very high level. These skills include:
A business analysis role is an excellent career progression for someone currently working in business administration, specifically, Salesforce administration. This is because Salesforce administrators are already proficient in many of the tools that business analysts use, including optimiser, health check, adoption dashboards, surveys, and analyser.
You can work in a multitude of industries including:
You can also go down several avenues to advance your career, including information security analyst, organisational development consultant, and senior business analyst with salesforce skills.
Want to discover more about the role of a Salesforce business analyst? Visit our dedicated page for more information and find out how we can support you.
Salesforce architects are responsible for building partnerships with business executives and stakeholders to advise and lead on designing a vision and the architecture for solutions that will solve business problems.
They also design the data model and organisational strategy for a Salesforce implementation. Architects provide technical solutions for identifying, accessing, and implementing data and process integrations. Furthermore, they design solutions that account for data privacy requirements and vast data volumes.
They are also the leader of technical teams and are responsible for training, coaching, and educating their team on best technical practices. In addition, due to their high levels of experience, they are the go-to final escalation problem solvers for any production issues.
Architects are generally expected to hold a bachelor's degree or professional qualification in subjects such as marketing, finance, business, and computer science. They are also expected to be Salesforce certified in administration, sales cloud consultant, service cloud consultant, and platform app builder.
They are required to hold several crucial skills, including:
The role of a Salesforce Architect is in high demand and has seen a 111% job growth in the last five years. As an architect, you are a visionary; you will build exceptional Salesforce systems that will support the continued growth of businesses. In addition, you will get the chance to be innovative and forward-thinking and an ambassador for new technology and solutions.
Furthermore, there are exciting and rewarding career paths as you advance in your role. An example of two popular jobs that architects progress to are:
Also, with Salesforce's incredible Trailhead training program, there are always ways to enhance your skills and progress your career.
Are you interested in more information about the latest Salesforce architect roles? Discover our dictated page and contact the team to see how they can support your career journey.
Has our article inspired you to pursue a Salesforce career? With Salesforce jobs expected to grow to 4.2 million globally by 2024, you will have no shortage of opportunities.
At MA, our specialist Salesforce consultants are passionate about placing exceptional and curious talent into the latest Salesforce jobs. Therefore, we want to know your motivations, skills, and experience. We then use this information to connect you to leading global Salesforce businesses that will complement your needs and requirements.
For more details about how our team can support you, visit our dedicated Salesforce page for the latest roles and meet our experts. We look forward to supporting you on your recruitment journey.