From small firms to large multinational companies, businesses all over the world are benefitting from Salesforce’s best-in-class CRM offerings. The platform is ideal for companies looking to optimise their marketing, sales, and service processes, with a market-leading reputation for improving revenue, customer satisfaction, and time management. Despite Salesforce’s various benefits, its implementation can be quite difficult, especially for those new to the platform. If you are struggling with Salesforce, calling on the services of a Salesforce consulting partner would help.
A quality Salesforce consulting partner can support you if you need assistance with implementation, configuration, data migration, or other Salesforce-related queries. Salesforce has established a rich and varied network of expert partners who are well-versed in helping customers with their Salesforce needs. Given that 70% of Salesforce implementations are led by partners, there is little wonder why so many businesses are opting to collaborate with a Salesforce partner.
In this guide, we’ll look at what a Salesforce consulting partner is, provide you with top tips for selecting your ideal Salesforce consulting partner, and explore how a specialist recruitment partner can support you in your Salesforce consultant search.
Salesforce prides itself on giving customers the tools to have a ‘360-degree view’ of their businesses, and its partners are at the forefront of making that happen. With a fast-growing community that spans the globe, the Salesforce Partner Program is committed to assisting companies of all sizes to implement and optimise their Salesforce software. Those who wish to become a Salesforce partner must possess in-depth knowledge of the platform, hold all the necessary certifications and Partner Navigator credentials, and complete the selection process.
The Salesforce Partner Program comprises three distinct categories: independent software vendors, cloud resellers, and consulting and integration partners. The latter option is suitable for businesses that want seasoned Salesforce professionals to expedite their Salesforce products' development, configuration, and integration. The Salesforce partner ecosystem has more than 170,000 certified members, so when selecting a consulting partner for your business, you will likely be spoilt for choice.
You can find a wide selection of recommended solutions, customer reviews, and top-tier consultants via AppExchange, a Salesforce-owned enterprise cloud marketplace brimming with apps and experts. To give you an idea of what your Salesforce consulting partner can do for you, here are their key responsibilities:
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As we mentioned earlier, the Salesforce partner ecosystem is home to scores of Salesforce experts, so there’s no need to worry about finding one. Given the number of options out there, it is vital to put a lot of thought into working out which one is right for your company. Your ideal Salesforce partner will not only be able to provide the expert insights you need to help your business thrive, but they’ll also build up trust and rapport with you and your team. Let’s look at 5 top tips that will ensure that you find the right Salesforce partner for your organisation:
The first step in looking for a suitable Salesforce consulting partner should be to check out the AppExchange website. This exceptional resource lets you browse through large collections of tech solutions and consultant partner profiles, and there is also an abundance of information about the roles and responsibilities of a Salesforce partner. In the Salesforce consultant section, you can sort profiles based on specific criteria, such as location, expertise, and industry. You’ll also be able to see their testimonials and customer reviews.
Once you have created a shortlist of potential partners, you must do your due diligence. As well as looking at their reviews on AppExchange, you should check out their website to familiarise yourself with their mission statement and the services they offer. Be sure to contact them if you have any specific questions or wish to clarify any salient points. Visiting official Salesforce chatter groups and the Trailblazer community will also give you a feel and flavour of the Salesforce partner community.
While your potential Salesforce consulting partner may have an impressive website and rave reviews, you must evaluate their Salesforce know-how. For starters, they should possess the appropriate certifications, such as the Salesforce Certified Sales Cloud Consultant and Salesforce Certified Platform App Builder credentials. On top of that, they’ll ideally have relevant Salesforce experience within the same industry as your business. You may also want to assess their knowledge of Salesforce’s tools and technologies, so if they are the right fit for your business, they’ll be able to keep you up to date with Salesforce’s latest versions and upgrades.
Establishing a long-term relationship with your Salesforce consulting partner saves time and money in the long run. If you need help with your Salesforce products, you can contact your partner without allocating funds to bring in a Salesforce consultant on a temporary contract. The initial step in ensuring long-term engagement with your partner is to build rapport before the contract is signed. This is why it’s essential to ensure you feel comfortable with them before you enter a partnership.
What better way to assess a potential partner’s project management style than by watching them in action? You are entitled to ask for a demo of their consulting work to understand how their team operates, their communication style, and the overall customer service experience they provide. Whether the project is successful or unsuccessful, this exercise will allow you to see how they respond to issues and glitches. You’ll also want to evaluate how they measure results, such as collecting client data and compiling customer satisfaction reports.
If you have decided to work with a Salesforce consulting partner but you are worried about dedicating too much time to the hiring process, you should consider contacting a specialist recruitment partner. Even if your internal HR team has the bandwidth to conduct a Salesforce partner search, your organisation would still greatly benefit from the valuable insights that a Salesforce headhunter could provide. Here are the key reasons why you should draw on the expertise of a Salesforce recruitment specialist:
Salesforce's CRM offerings have proven to be highly beneficial for businesses worldwide, optimising their marketing, sales, and service processes and improving revenue, customer satisfaction, and time management. However, implementing Salesforce can be challenging, especially for newcomers to the platform. To address this, businesses can seek assistance from Salesforce consulting partners, experts in Salesforce implementation, configuration, data migration, and other related queries.
Thorough research, evaluation of Salesforce expertise, and prioritising long-term engagement are essential to finding the ideal partner. For those seeking a streamlined hiring process, enlisting the help of a specialist recruitment partner offers several advantages, including their in-depth understanding of the Salesforce ecosystem, access to a vast talent pool, time and cost savings, and expert industry insights.
With the right Salesforce consulting partner and the support of a specialist recruitment partner, businesses can harness the full potential of Salesforce and achieve successful, tailor-made solutions for their unique needs.
Our award-winning team are passionate about sourcing high-calibre candidates for roles at technology firms across Europe. With years of success in Salesforce recruitment, we work diligently to build a sustainable, responsible, and smarter future through our best-in-class recruitment services. If you are a business looking for a seasoned Salesforce professional to join your team, we encourage you to get in touch today to learn how we can support you. We also have a range of useful client services designed to help you with your recruitment needs.