Pharmaceutical IT Staffing and CRM Project Support for Pharmascience

1. Discovery and requirements alignment

Montreal Associates worked with Pharmascience and Norwell to assess the legacy environment, define the highest-priority outcomes and identify the specialist IT skills required. The programme was aligned with available budgets, procurement processes and approval constraints from the outset.

2. Specialist staffing, scope and contracting

A delivery team was built that combined Salesforce and Consumer Goods Cloud specialism with established knowledge of Pharmascience's technology environment. The delivery team consisted of Solution Architects, Salesforce Administrators, Salesforce Developers, and CRM, data and reporting specialists. This balance of technical expertise and client knowledge reduced the risk of losing context during delivery.

Montreal Associates then structured the work into manageable phases aligned with procurement thresholds and the available investment. This contracting approach gave Pharmascience greater control over scope and budget while maintaining access to the specialist consultants needed at each stage.

3. Salesforce platform and mobile implementation

The team implemented Salesforce Consumer Goods Cloud and created a mobile workflow for field representatives. Users could manage pharmacy visits, review product information, select required SKUs and initiate orders from one screen.

The solution replaced disconnected manual activities with a more intuitive field-sales process designed around how representatives worked in pharmacies.

4. Workflow automation, testing and go-live

Key steps were connected from capturing pharmacy requirements through to order creation and fulfilment. The solution was tested with field users, feedback was incorporated, and the platform progressed into production with support from the specialist delivery team.

5. Contract extension and ongoing optimization

Following launch, Pharmascience extended the lead solution architect's contract for a further 12 months. Retaining this specialist contractor maintained technical knowledge and delivery continuity while supporting user adoption, platform optimization, and future development.

Approximately 50% faster pharmacy visits

Early user feedback indicated that field representatives could complete pharmacy visits in approximately half the previous time.

One connected mobile workflow

Representatives can manage visits, review products, select SKUs and initiate orders from a single screen.

End-to-end process automation

Previously manual steps were connected, from capturing pharmacy requirements through to order creation and fulfilment.

Improved operational visibility

Norwell's leadership gained clearer reporting and greater visibility across field-sales activity.

Continued access to specialist knowledge

The 12-month extension of the lead solution architect's contract preserved platform knowledge and provided continuity after go-live.

A flexible IT staffing model for pharmaceutical and regulated industries

Technology programmes in pharmaceutical, life sciences and other regulated industries require more than technical capability. They depend on specialist talent that can work within complex systems, controlled procurement processes and evolving operational requirements.

Montreal Associates combines specialist IT recruitment and contracting with strategic project support. This gives organizations the flexibility to fill individual skills gaps, build complete delivery teams or retain critical expertise across a longer transformation programme.

The Pharmascience partnership demonstrates how that model can evolve with the client: from supplying individual Salesforce and Veeva CRM contractors to supporting programme scope, contracting, implementation, go-live and ongoing optimization.

Frequently asked questions

What IT staffing support did Montreal Associates provide to Pharmascience?

Montreal Associates delivered more than 20 specialist placements across Salesforce, Veeva CRM, CRM management, data, reporting and implementation. Profiles included solution architects, Salesforce administrators, Salesforce developers, and CRM, data and reporting specialists.

How can specialist IT contractors support pharmaceutical technology projects?

Specialist contractors give pharmaceutical organizations flexible access to hard-to-find platform and delivery skills. They can fill a defined expertise gap, add capacity during implementation or provide continuity throughout modernization, validation, adoption and post-launch optimization.

Does Montreal Associates support complete technology projects as well as individual placements?

Yes. Support can extend beyond individual IT placements to team design, phased contracting, scope and budget alignment, implementation support, stakeholder coordination and post-launch optimization. The delivery model can be adapted to the governance and procurement requirements of regulated organizations.